Crew office
Frequently asked questions
What ages is DigRig made for?
What ages is DigRig made for?
Ages 4 and up with an adult nearby, and the sweet spot is 5 to 10. The remote is sized for small hands and the controls are simple enough for a four-year-old to drive on day one. Small parts, so not for children under 3.
Does every machine come with its own remote?
Does every machine come with its own remote?
Yes. Each machine ships with its own 9-channel 2.4GHz remote and is pre-paired to it, so four operators can run four machines side by side without the signals crossing. No sharing, no waiting for a turn.
How long does a charge last?
How long does a charge last?
About 90 minutes of play on one charge. The battery pack recharges over the included USB cable, from a wall adapter, laptop or power bank, so it is ready again by the next session.
Can it dig real dirt and sand?
Can it dig real dirt and sand?
That is what it is built for. The arm and bucket are metal-reinforced alloy and the rubber tracks grip sand, soil, gravel, carpet and hardwood. Keep it out of water and puddles, and brush the tracks off after a muddy shift.
How does the 100-Day Guarantee work?
How does the 100-Day Guarantee work?
If anything stops working within 100 days of delivery, email support@getdigrig.com with your order number and a short video. We send a replacement or refund the machine, your choice. No return shipping, no restocking fee.
When will my order arrive?
When will my order arrive?
Orders ship within 24 hours from our U.S. warehouse with free shipping, and arrive in 2 to 5 business days in the contiguous United States. You get a tracking link by email as soon as the carrier scans the parcel.
Can I buy one machine now and add the others later?
Can I buy one machine now and add the others later?
Yes. Every machine is sold on its own and pairs to its own remote, so a dump truck bought in December works alongside the excavator from October. The Full Fleet bundle is simply the cheapest way to get all four at once.
What is in the First Day Kit?
What is in the First Day Kit?
A hi-vis safety vest, a yellow hard hat and a printed Operator License card. It ships free in the same box as the machine, with every order, no code needed.